Visibility into IT infrastructure is mission-critical. For IT to gain visibility, it faces the challenge of consolidating, maintaining and understanding complex configuration data.

When you adopt ITIL best practices, it’s important to learn from those who have gone before and the drivers of successes and failures, whose knowledge can increase the speed and success of your ITIL adoption - likely saving you and others heartache.

This ebook explores the 10 mistakes to avoid and 10 steps to follow when adopting ITIL best practices.

Supporting documents

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